Shipping Policy

Thank you for choosing Altered Wood Innovations LLC! We strive to provide the best shipping experience possible. Please review our shipping policies below:

1. Processing
   • Custom and Personalized Orders: Processing time for custom and personalized orders is 8 to 12 days after project verification by the customer.
2. Shipping Time
   • United States: Once shipped, delivery typically takes up to 7 days, depending on the carrier.
3. Carrier Responsibility
   • After your item has been shipped, the shipping process is under the carrier’s control. While we ensure prompt processing and handover to the carrier, the exact delivery timeline is not within our influence.
4. Order Tracking
   • You will receive a tracking number once your order has been shipped. Use this to monitor your shipment’s progress.
5. Shipping Updates
   • We will provide updates on any significant delays during the shipping process.

If you have any further questions or need assistance, please don’t hesitate to contact us. Thank you for your understanding and support.

Return Policy

Thank you for shopping with us! We are committed to providing high-quality products and exceptional service. Please review our return policy below:

• Custom or Personalized Items: We do not accept returns or cancellations for custom or personalized items. All sales are FINAL. Please carefully review your order before submitting it.
• Damaged Items: If your item arrives damaged during shipping, contact us immediately. We will work to resolve the issue as quickly as possible.

If you have any questions or concerns about our return policy, feel free to reach out to us. Thank you for your understanding and support.